In order to provide the highest quality service to our home warranty customers, communication is crucial. Choice Home Warranty customers must know exactly what warranty service work is being done to their covered major system or appliance.* If the work hasn’t been completed, Choice Home Warranty customers should be briefed as to when to expect completion.** If the technician encounters a situation that requires additional parts, authorization, or additional installation assistance, an estimated completion date should be given to the customer. Constant contact and reliable customer service is the highest priority of Choice Home Warranty.
When a home warranty policy holder calls our claims department, Choice Home Warranty will dispatch a Service Work Order to a local, qualified service contractor in the customer’s area**. This home warranty work order will be dispatched via facsimile, e-mail, or by telephone. All CHW vendors are required to execute and return the CHW Vendor Agreement and meet all general liability insurance requirements before being added to our network of contractors.
** See policy for specifics on response times.
***CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW’s actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.